Privacy Policy

Privacy Policy

Last updated: July 29, 2026

Privacy Policy

Replymerce ("Replymerce", "we", "our", or "us") is an AI-powered customer communication platform developed and operated by Artashes Baghdasaryan, Individual Entrepreneur (IE), registered in the Republic of Armenia.

Replymerce helps eCommerce businesses manage customer conversations across messaging channels, including Meta Messenger, Instagram, WhatsApp, and other supported platforms, while providing AI-assisted responses powered by connected knowledge sources.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our website, applications, APIs, and related services (collectively, the "Services").

By using Replymerce, you agree to the practices described in this Privacy Policy.

1. Data Controller

Replymerce is operated by:

Artashes Baghdasaryan
Individual Entrepreneur (IE)
Republic of Armenia

Email: hello@replymerce.com

2. Information We Collect

Account Information

When you create an account, we may collect:

• Full name

• Email address

• Company name

• Business information

• Billing information (if applicable)

• Login credentials (passwords are securely hashed and never stored in plain text)

Organization Data

Depending on the integrations you enable, we may process:

• Connected Meta Business information

• Facebook Pages

• Instagram Business Accounts

• WhatsApp Business Accounts

• Connected eCommerce stores

• AI knowledge base documents

• Store policies

• Product information

• Frequently asked questions

Customer Data Processed on Your Behalf

As part of providing our Services, Replymerce processes customer information submitted by your organization, including:

• Customer names

• Public profile identifiers

• Messages and conversations

• Attachments

• Order information (where integrated)

• Customer support requests

Your organization remains the controller of this customer data. Replymerce acts as a service provider (or processor, where applicable).

Technical Information

We automatically collect technical information such as:

• IP address

• Browser type

• Device information

• Operating system

• Login history

• Error logs

• API usage

• Performance metrics

• Security events

3. How We Use Information

We use information to:

• Provide and operate Replymerce

• Authenticate users

• Manage user accounts

• Generate AI-assisted responses

• Search and retrieve information from your knowledge base

• Improve service reliability and performance

• Detect fraud and unauthorized activity

• Maintain security

• Process subscriptions and billing

• Provide customer support

• Comply with applicable legal obligations

4. AI Processing

Replymerce uses artificial intelligence to assist businesses in responding to customer conversations.

When AI features are enabled:

• Customer messages may be processed to generate suggested responses.

• AI responses are generated using your organization's configured knowledge base and available context.

• AI-generated responses should be reviewed by users before being sent whenever appropriate.

• We do not use your customer conversations to train our own proprietary AI models without your permission.

If third-party AI providers are used, information may be processed according to their applicable privacy policies and terms.

5. Integrations

Replymerce may integrate with third-party platforms including:

• Meta Messenger

• Facebook Pages

• Instagram

• WhatsApp Business

• OpenAI

• Twilio

• Shopify

• Magento

• WooCommerce

• Other supported services

When you authorize an integration, Replymerce accesses only the permissions granted by you and processes information required to provide the requested functionality.

Your use of third-party services is also governed by their respective terms and privacy policies.

6. Information Sharing

Replymerce does not sell or rent personal information.

We may share information only when necessary to:

• Provide the Services

• Process AI requests

• Process payments

• Operate integrations requested by you

• Protect our legal rights

• Prevent fraud or abuse

• Comply with applicable laws or legal requests

7. Security

We implement reasonable technical and organizational measures to protect information, including:

• Encryption in transit using TLS

• Encryption of sensitive credentials at rest

• Role-based access controls

• Secure authentication

• Infrastructure monitoring

• Regular security updates

• Logical separation between organizations

• Backup and disaster recovery procedures

While we strive to protect all information, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain information only as long as necessary to provide our Services and comply with legal obligations.

Generally:

• Account information is retained while your account remains active.

• Customer conversations are retained until deleted by your organization or according to your account settings.

• Backup copies may be retained for a limited period.

• Deleted accounts are permanently removed within a reasonable period unless longer retention is required by law.

9. International Data Transfers

Replymerce may process information in countries where our infrastructure providers or third-party service providers operate.

By using the Services, you acknowledge that information may be transferred and processed outside your country of residence where permitted by applicable law.

10. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal information

• Correct inaccurate information

• Request deletion

• Request data portability

• Restrict certain processing

• Object to processing

• Withdraw consent where processing is based on consent

Requests may be submitted to:

hello@replymerce.com

11. Cookies and Analytics

Replymerce may use cookies and similar technologies to:

• Maintain user sessions

• Authenticate users

• Remember preferences

• Improve performance

• Analyze website usage

• Detect security issues

You may control certain cookies through your browser settings.

12. Children's Privacy

Replymerce is intended for businesses and is not directed toward children.

We do not knowingly collect personal information from individuals under the age required by applicable law.

If you believe a child has provided personal information through our Services, please contact us so we can remove the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When significant changes are made, we will update the "Last updated" date and may provide additional notice where required by law.

Your continued use of Replymerce after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Replymerce

Owned and operated by:

Artashes Baghdasaryan
Individual Entrepreneur (IE)
Republic of Armenia

Email: hello@replymerce.com

About Replymerce

Replymerce is an AI-powered customer communication platform built for modern eCommerce businesses.

Our platform enables businesses to manage customer conversations across multiple messaging channels from a unified inbox while leveraging artificial intelligence to deliver faster, more accurate, and context-aware responses based on company knowledge, products, documentation, and business policies.

Replymerce is independently developed and operated by Artashes Baghdasaryan, Individual Entrepreneur (IE), Republic of Armenia.