Built for modern social sellers
Messaging, AI, voice, and eCommerce workflows in one professional workspace.
Capabilities
Core features
Everything included in the platform today.
Unified inbox
Messenger, Instagram, WhatsApp, and website chat with assignment and human takeover.
AI that knows your store
Knowledge base + Magento/Shopify/CSV catalog sync for grounded replies.
Public comment replies
AI can answer Facebook and Instagram post comments—short, on-brand, and safe.
Voice AI
After-hours phone assistant with product search and optional human transfer.
Website chat widget
Embeddable storefront chat with HY/EN/RU, branding, and page-journey insights.
Team workflows
Owners, admins, and agents. Assign conversations and escalate when AI needs help.
Deep dive
How teams use Replymerce
Knowledge-powered replies
Upload policies, sizing guides, and FAQs. Replymerce retrieves the right context for every message.
Intent scoring & leads
High-intent shoppers surface in Leads so sales follows up on warm opportunities.
Safety & escalation
Keywords, confidence thresholds, and fallbacks. Humans take over with full history.
Real-time inbox
Live updates, assign agents, reply as human or let AI continue.
Ready to turn DMs into revenue?
Set up in minutes. Connect Meta, add your catalog, and let AI handle the first reply while your team closes the sale.