Before
✕Unread Instagram, WhatsApp, and Messenger threads in separate apps
✕Slow or generic replies after hours
✕No shared context when a teammate jumps in
IG unreadWA unreadMS unread
AI sales for social commerce
Turn social DMs into sales
Catalog-aware AI replies on Instagram, WhatsApp, Messenger, and web — with human takeover when it matters.
Illustrative inbox UI — not a live customer session
Built for ecommerce teams that sell in chat
1 inbox
All channels together
Catalog AI
Answers from your products
Human ready
Takeover with full history
Works with the channels and platforms you already use
I
InstagramM
MessengerW
WhatsAppW
WebC
Custom ProductsM
MagentoS
ShopifyBefore & after
From scattered DMs to one sales inbox
Stop losing purchase intent across apps. Replymerce keeps AI and your team on the same thread.
After Replymerce
✓One unified inbox across social and website chat
✓AI replies grounded in your catalog and FAQs
✓Human takeover with the full conversation history
AI drafting · human takeover ready
How a sale starts
Comment to DM to closed handoff
A clear path from public interest to a private conversation your team can finish.
Product recommendations
Help Shoppers Find the Right Products with AI
Replymerce uses your catalog and knowledge sources to clarify needs, suggest items, and share product-page links when available.
Example conversation (illustrative)
Do you have the navy running shoe in size 42?
Yes — the AeroRun Navy is available in EU 42. It uses a breathable mesh upper and ships in 1–3 business days on standard delivery.
Can you send the product page?
Here is the product page for AeroRun Navy. If you want a different colorway or width, tell me and I will check options.
Examples show how catalog-grounded replies can look. They are not recordings of a specific customer chat.
Shoppers ask about size, color, price, shipping, and whether an item fits their use case. Replymerce replies from the products and FAQs you connect—not from invented stock or checkout actions.
- ✓Clarify the request (size, color, budget, use case)
- ✓Recommend matching catalog items when data is available
- ✓Share product URLs from your catalog when present
- ✓Capture lead details and escalate to a human when asked
Channels
Automate Customer Replies Across Your Sales Channels
One knowledge base, multiple messaging surfaces—with a shared inbox for your team.
Instagram AI chatbot
Answer DMs and shopping questions with catalog-aware replies, then hand off to your team when needed.
Learn moreWhatsApp AI chatbot
Keep business chats moving after hours with product answers grounded in your catalog and FAQs.
Learn moreFacebook Messenger chatbot
Turn Messenger product questions into recommendations, lead capture, and human follow-up.
Learn moreWebsite AI chatbot
Embed a live chat widget that uses the same knowledge base as your social channels.
Learn moreMagento AI chatbot
Connect Magento catalog sync so shoppers get answers based on your store’s products.
Learn moreShopify AI chatbot
Sync your Shopify catalog so AI replies with your products, prices, and product-page links.
Learn moreShared inbox
Manage Instagram, WhatsApp, Messenger, and website conversations in one team inbox.
Learn moreKnowledge
Connect Your Product Catalog and Business Knowledge
Ground answers in what your store actually sells and how you operate.
Catalog imports
Sync Magento or Shopify, or import products via CSV. Keep names, prices, and product URLs in Replymerce for recommendations.
FAQs and policies
Add shipping, returns, sizing, and store policies as knowledge sources so replies stay on-brand and accurate.
Missing information
When data is incomplete, Replymerce should not invent stock, payments, or order status. Escalate or ask clarifying questions instead.
Team control
Keep Your Team in Control of Every Conversation
AI handles repetitive product questions; humans close complex sales.
- ✓Enable human takeover from the inbox or when a shopper asks for a person
- ✓Assign conversations to teammates
- ✓Add internal notes that stay hidden from the customer
- ✓Use canned replies for common agent responses
Verified workflow
- 1Customer messages on Instagram, WhatsApp, Messenger, or website chat
- 2AI replies using connected products and knowledge
- 3Lead and conversation appear in the team inbox
- 4An agent takes over with full message history
This is a product workflow description, not a customer case study or performance claim.
Integrations
Connect Replymerce to Your Ecommerce Platform
Native catalog sync where built; custom connections when your stack needs them.
Native / built-in
- ✓Magento catalog sync
- ✓Shopify catalog sync
- ✓Woocommerce catalog sync
- ✓CSV product import
- ✓Meta Instagram & Messenger channel connection
- ✓WhatsApp business channel support
- ✓Website chat widget embed
Custom / planned work
- ✓Deep order tracking, checkout, or payment inside chat is not a verified native capability
- ✓Real-time stock guarantees depend on how often you sync your catalog
- ✓Additional storefronts can be connected via catalog import or custom integration work
FAQ
Frequently Asked Questions
Straight answers for ecommerce buyers evaluating an AI chatbot.
What do I need to get started?+
Create a Replymerce workspace, connect at least one channel (Instagram, Messenger, WhatsApp, or website chat), and add product or knowledge content so the AI can answer from your store—not generic web text.
Which channels are supported?+
Replymerce supports Instagram DMs, Facebook Messenger, WhatsApp, website chat, and optional voice. Availability depends on your Meta/WhatsApp setup and plan limits.
Does Replymerce support Armenian?+
The Replymerce product UI and website widget include Armenian (hy) strings. AI reply language follows the content you provide in your knowledge base and product data—train it with Armenian FAQs and policies when that is your store language.
How does pricing work?+
A free Starter plan is available with capped AI message volume and channel limits. Paid plans increase capacity. See the pricing page for current allowances.
How do catalog updates work?+
You can sync Magento or Shopify catalogs, import CSV, and manage products in the admin. Re-sync or re-import when prices or stock change so answers stay current. Replymerce does not invent live inventory if your catalog is stale.
Can my team take over a conversation?+
Yes. Agents can enable human takeover, assign conversations, add internal notes, and reply from the shared inbox while the customer stays on the same channel.
Ready to turn DMs into revenue?
Set up in minutes. Connect Meta, add your catalog, and let AI handle the first reply while your team closes the sale.